For all orders via our online shop by consumers and entrepreneurs, the following terms and conditions apply.
A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a legal partnership that, in the course of entering into a legal transaction, is acting in the course of its commercial or independent professional activity.
With regard to entrepreneurs, these terms and conditions also apply to future business relationships, without us having to refer to them again. If the entrepreneur uses conflicting or supplementary terms and conditions, its validity is hereby contradicted; they only become part of the contract if we have expressly consented to this.
The purchase contract is concluded with Tribus Business GmbH
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order you will receive a confirmation by e-mail.
A binding contract can already be concluded as follows:
If you have selected credit card payment, the contract is concluded at the time of the credit card charge.
If you have chosen to pay by direct debit, the contract is concluded at the time the account is debited.
If you have chosen the payment method PayPal, the contract is concluded at the time of confirmation of the payment order to PayPal.
If you have selected the payment method SOFORT Überweisung, the contract is concluded at the time of confirmation of the payment order to SOFORT GmbH.
The language available for the contract is German.
The contract text is not stored by us.
In addition to the stated product prices shipping costs are added. You can find out more about the amount of shipping costs in the offers.
We only deliver in transit. Unfortunately, a self collection of the product is not possible.
The following payment methods are available in our shop:
Payment in advance
Only on request!
Your credit card will be charged upon completion of the order.
You pay the invoice amount via the online provider Paypal. You must always be registered there or first register, legitimize with your access data and confirm the payment order to us (except guest access). You’ll get more information during the ordering process.
We also offer immediate transfer. Herewith we receive the transfer credit immediately. This accelerates the entire order process. All you need is the account number, bank code, PIN and TAN. Immediately transfer is automatically and in real time a transfer in your online bank account via the secured, not accessible for dealers payment form immediately GmbH. The purchase amount is transferred immediately and directly to the bank account of the merchant. If you choose the payment method Immediately Transfer, a pre-filled form will open at the end of the order process. This already contains our bank account. In addition, the transfer amount and the purpose of use are already displayed in the form. You now have to select the country in which you have your online banking account and enter the bank code. Then enter the same data as when logging in to online banking (account number and PIN). Confirm your order by entering the TAN. Right after you receive confirmation of receipt. In principle, every Internet user can use the immediate transfer as a payment method if he has an unlocked online banking account with PIN / TAN procedure. Please note that for a few banks the immediate transfer is not yet available.
If you order products from us, you further confirm that the delivery may take up to 14 days.
Consumers are entitled to the statutory right of withdrawal as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must contact us
Tribus Business GmbH
Digitürk Euro Bayii – 43000500
Quellenstrasse 73/2, 1100 Vienna
by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract to the above mentioned address. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for any loss of value of the goods, if this loss of value on one to check the condition, characteristics
and functioning of the goods is not due to necessary handling of them.
If you do not want to wait until you receive your order to cancel it, we offer you Instant Cancellation. This cancellation must reach us within 24 hours. Furthermore, you agree that you will pay the fee of 2% of the total amount for the transaction. This means that 98% of your paid amount will be refunded promptly. These fees are not charged by us, but by our payment providers.
The goods remain our property until full payment.
For entrepreneurs applies in addition: We reserve the ownership of the goods until the complete settlement of all claims from an ongoing business relationship. You may resell the reserved goods in ordinary business; All claims resulting from this resale shall be assigned to us in advance – irrespective of any combination or mixing of the reserved goods with a new item – in the amount of the invoice amount, and we accept this assignment. You remain entitled to collect the claims, but we may also collect claims yourself, as far as you do not meet your payment obligations.
If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us claim our own claims against the carrier or transport insurance.
The statutory right of defect applies. Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.
Customer service: You can reach our customer service at any time by email: [email protected]
We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents
in violation of life, body or health
in case of intentional or grossly negligent breach of duty
with guarantee promise, as far as agreed
as far as the scope of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which enables the contract to be executed properly (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the liability shall be limited to the damage foreseeable at the time the contract was concluded limited, with the emergence typically has to be expected.
Incidentally, claims for damages are excluded.